Blog

May 5, 20232 min read

Because they care

When people ask how they can get better at managing difficult conversations, disagreements and conflict, I always tell them what’s worked...

0 comments

Jul 8, 20224 min read

How I’ve turned my delayed luggage experience into a masterclass on managing difficult conversations

I’ve been eight days without my luggage and I’m still counting. Airport staff shortages and the various strikes affecting cabin crew and...

0 comments

Oct 18, 20213 min read

The problem with a "Get it done" approach

Conflicts are not simply problems, but we often treat them as if they are. When facing a conflict at work we look at the best ways to...

0 comments

Let's work together.

Invest in connecting